Addressing core consumer needs through access, protection, education, digital rights, and effective dispute resolution.
Our mission is centered around addressing the core needs of consumers. From ensuring access and affordability to promoting inclusivity and safety, we are committed to protecting vulnerable and disadvantaged consumers. We strive to safeguard consumers' economic interests, provide accurate information for informed choices, and educate them on the consequences of their decisions. Additionally, we work towards facilitating effective dispute resolution, empowering consumer representation, promoting sustainable consumption, and advocating for digital rights and privacy.
Advocating for fair pricing, affordability, and expanding availability of essential goods and services.
Consent bridges the gap, empowering consumers to attain essential goods and services by advocating for fair pricing, fostering affordability, and expanding availability, creating a consumer-centric world where access is a fundamental right for all.
Safeguarding vulnerable, low-income, and disadvantaged consumers against market discrimination.
Consent Centre prioritizes inclusivity, safeguarding the rights and interests of vulnerable and disadvantaged consumers. We advocate for their protection, ensuring fair treatment, equal opportunities, and access to essential resources, fostering a more equitable consumer landscape for all.
Providing accessible, transparent, and verified information for educated consumer choices.
Consent emphasizes the significance of consumer information, providing accessible and reliable resources. We enable informed decision-making by ensuring clarity, accuracy, and transparency, empowering consumers to make educated choices for their well-being and satisfaction.
Mitigating risks, demanding value for money, and championing quality assurance in markets.
Consent is dedicated to protecting consumers' economic interests by advocating for value for money and mitigating risks. We strive to ensure fair pricing, quality assurance, and transparency, empowering consumers to make financially sound decisions and safeguarding their economic well-being.
Protecting online shoppers, digital financial transactions, and consumer data privacy.
Consent advocates for equal consumer protection, safeguarding rights in online and offline transactions. We promote trust, privacy, and security, empowering consumers to navigate e-commerce and digital realms with confidence and peace of mind.
Providing efficient dispute resolution mechanisms and representation for aggrieved consumers.
Consent prioritizes redress, ensuring access to efficient dispute resolution services. We advocate for effective mechanisms that address consumer grievances, promote fairness, and provide timely resolution, empowering consumers to seek justice and find resolution in consumer-related disputes.
Amplifying consumer perspectives in national policy formulation and legislative reforms.
Consent advocates for the freedom of consumers to form groups and actively participate in decision-making processes. We amplify diverse voices, ensuring that consumer perspectives are considered and influential in shaping policies that impact their rights and welfare.
Enhancing consumer literacy regarding market contracts, environmental impacts, and rights.
Consent fosters consumer education, enhancing understanding of transactions and the multifaceted consequences they entail. We equip consumers with knowledge and insights, empowering them to make informed choices that consider environmental, social, and economic impacts.
Promoting responsible consumption, eco-friendly product labeling, and waste reduction.
Consent advocates for sustainable consumption, empowering consumers to make choices that minimize environmental impact. We promote ethical practices, support eco-friendly initiatives, and inspire individuals to contribute to a more sustainable future through their consumer behaviors.
Advocating for fair pricing, affordability, and expanding availability of essential goods and services.
Consent bridges the gap, empowering consumers to attain essential goods and services by advocating for fair pricing, fostering affordability, and expanding availability, creating a consumer-centric world where access is a fundamental right for all.
Safeguarding vulnerable, low-income, and disadvantaged consumers against market discrimination.
Consent Centre prioritizes inclusivity, safeguarding the rights and interests of vulnerable and disadvantaged consumers. We advocate for their protection, ensuring fair treatment, equal opportunities, and access to essential resources, fostering a more equitable consumer landscape for all.
Providing accessible, transparent, and verified information for educated consumer choices.
Consent emphasizes the significance of consumer information, providing accessible and reliable resources. We enable informed decision-making by ensuring clarity, accuracy, and transparency, empowering consumers to make educated choices for their well-being and satisfaction.
Mitigating risks, demanding value for money, and championing quality assurance in markets.
Consent is dedicated to protecting consumers' economic interests by advocating for value for money and mitigating risks. We strive to ensure fair pricing, quality assurance, and transparency, empowering consumers to make financially sound decisions and safeguarding their economic well-being.
Protecting online shoppers, digital financial transactions, and consumer data privacy.
Consent advocates for equal consumer protection, safeguarding rights in online and offline transactions. We promote trust, privacy, and security, empowering consumers to navigate e-commerce and digital realms with confidence and peace of mind.
Providing efficient dispute resolution mechanisms and representation for aggrieved consumers.
Consent prioritizes redress, ensuring access to efficient dispute resolution services. We advocate for effective mechanisms that address consumer grievances, promote fairness, and provide timely resolution, empowering consumers to seek justice and find resolution in consumer-related disputes.
Amplifying consumer perspectives in national policy formulation and legislative reforms.
Consent advocates for the freedom of consumers to form groups and actively participate in decision-making processes. We amplify diverse voices, ensuring that consumer perspectives are considered and influential in shaping policies that impact their rights and welfare.
Enhancing consumer literacy regarding market contracts, environmental impacts, and rights.
Consent fosters consumer education, enhancing understanding of transactions and the multifaceted consequences they entail. We equip consumers with knowledge and insights, empowering them to make informed choices that consider environmental, social, and economic impacts.
Promoting responsible consumption, eco-friendly product labeling, and waste reduction.
Consent advocates for sustainable consumption, empowering consumers to make choices that minimize environmental impact. We promote ethical practices, support eco-friendly initiatives, and inspire individuals to contribute to a more sustainable future through their consumer behaviors.
CONSENT continues to innovate and launch new programmes that address emerging consumer challenges in Uganda. Our latest initiatives leverage technology, media partnerships, and grassroots engagement to create lasting impact.
The Media League is one of CONSENT's flagship initiatives, established in 2024 to strengthen evidence-based journalism and improve public communication on consumer rights and national development issues across Uganda. What began as a network of 15 journalists and emcees has grown into a nationwide community of over 150 media professionals representing the Central, Eastern, Northern, and Western regions of the country. The initiative provides a structured capacity-building platform where journalists and emcees participate in periodic learning sessions facilitated by technical experts. These sessions cover priority issues including consumer protection, public health, food systems, financial inclusion, standards, digital rights, and other emerging public policy matters that affect Ugandan consumers.
Since 2024, CONSENT has implemented the Consumer Complaints Harvest, a nationwide initiative that captures consumer experiences with goods and services to strengthen consumer protection, accountability, and evidence-informed decision-making in Uganda. The initiative is implemented through a network of trained youth complaint harvesters deployed across the country's regions. Using CONSENT's secure digital data collection system, they collect consumer complaints in real time from public spaces such as markets, places of worship, hospitals, schools, transport terminals, industrial parks, workplaces, expos, and community events. All complaints are analyzed and compiled into CONSENT's annual Consumer Voices on Goods and Services Report, which identifies emerging trends, sector-specific challenges, and consumer priorities.
CONSENT conducts independent comparative product testing to promote transparency, fairness, and consumer confidence in the marketplace. Working alongside consumers, government regulators, and businesses, we verify whether products meet declared weights and measurements using UNBS-calibrated weighing equipment. These exercises enhance regulatory compliance, promote ethical business practices, strengthen consumer accountability mechanisms, and foster fair competition in the marketplace.
CONSENT implements a diverse portfolio of active projects across Uganda, funded by national and international partners. These projects deliver tangible impact in consumer protection, public health, food systems, and digital rights.
With support from the Uganda Communications Commission (UCC), CONSENT is strengthening digital safety by equipping media practitioners and emcees with knowledge on the safe and responsible use of the internet and Artificial Intelligence (AI). Through the Media League webinar series, participants gain skills to identify, report, and communicate online safety risks, AI-related threats, and practical consumer protection measures, enabling them to educate millions through television, radio, digital, and social media platforms.
Funded by the Personal Data Protection Office (PDPO), this initiative builds the capacity of media professionals and emcees on Uganda's Personal Data Protection and Privacy legal framework. Through the Media League webinars, participants are empowered to promote public awareness, strengthen reporting on data privacy issues, and enhance understanding of compliance obligations, consumer rights, and responsible data handling practices.
With funding from Consumers International, CONSENT is advancing consumer action for cleaner air by documenting key air pollutants in rural and urban settings, engaging polluters to adopt improved waste management practices, raising public awareness on air quality, and advocating with local governments and private sector actors for stronger measures that protect consumers from harmful air pollution.
Supported by AFF, this project strengthens the capacity of media practitioners to promote consumer justice and protection across multiple goods and service sectors. By improving consumer-focused reporting, the initiative enables journalists to educate the public, amplify consumer voices, and promote accountability through television, radio, print, social media, and digital media.
With support from Vital Strategies, CONSENT is implementing a national mass media campaign to accelerate Uganda's adoption of Front-of-Pack Warning Labelling (FoPWL) regulations. The campaign raises awareness about diet-related non-communicable diseases and empowers consumers to make healthier food choices by promoting policies that require clear warning labels on foods high in sugar, salt, and saturated fat.
CONSENT is a consortium partner implementing the AfriFOODlinks Project in Mbale City, funded by the European Union. The organization strengthens food business capacity in safe food handling, promotes consumer awareness on food safety and consumer rights, conducts geospatial mapping of urban food sources, and supports evidence-based advocacy to improve healthier and more resilient urban food environments.
As a consortium member in the Good Food for Cities Project in Mbale City, CONSENT promotes safe, inclusive, and sustainable urban food systems. Through this project, the organization has improved food safety infrastructure in Mbale Central Market by providing fresh fruits and vegetable vendors with modern stalls, trained traders in hygiene, sanitation, food handling, and food loss prevention, supported market governance and leadership, facilitated linkages between traders, farmers, and consumers, and promoted decent work and responsible consumption within the marketplace.
Through consumer empowerment and access to justice, we raise awareness, enhance capacities, and provide advisory services for good governance. We promote sustainable AgriFood systems, trade and economics, environment and health, and quality utilities and social services, ensuring access to quality, safety, and sustainable consumption and production.
Learn How We WorkFile a confidential grievance with CONSENT Uganda. Our legal and program officers review consumer complaints to request UNBS inspections, trigger market investigations, and demand manufacturer redress.
